Terms

Live Animal Terms & Shipping Guarantees

Shipping

Shipping is done Monday to Wednesday via FedEx next day arrival with tracking number.   
Buyer will be contacted to arrange a mutual shipping date. A heat/cold pack will be added if necessary. Our shipping temperatures are between 35◦ and 80◦. Shipping cost will be based on zip code, a full address will be required for this. There is no charge for boxes, heat packs or cold packs.

Guarantees

We guarantee a live and healthy animal upon arrival. We also offer a 14 day health guarantee upon arrival. Someone must be available to sign for the package upon the 1st delivery attempt.  If the package is not signed for all guarantees will be voided. In event of a DOA, we must be notified within 1 hour with proof of picture; picture should be enough evidence, however, it may be required that the deceased animal be shipped back at buyers expense. Under no circumstance should the animal be discarded without contacting me first. 

Payment

All orders must be paid in full.  Currently we only accept PayPal. We rarely accept Money Orders or personal checks. In the event that a personal check is accepted, deposited and bounced, the buyer will be charged any bank fees incurred. Depending on the situation, payment plans may be accepted.  A nonrefundable deposit of $50 is required. Please note that we are not responsible for any possible tail drops during this period. If you see a gecko you would like to purchase, we will hold the animal for up to 2 days with no deposit or payment required. After 2 days the animal will be put back up for sale. Trades may be accepted on occasion.  If a trade is agreed upon, you must ship 1st.

Deposits / Cancellations / Refunds


For health reasons, we have a no return policy. Deposits and payments made on a layaway plan are not refundable and once payment is received for a gecko it can not be returned. Shipping fees are NOT refundable. So please make sure you are ready to commit when you send the payment. If you are experiencing a problem or concern with your animal, please contact us immediately.

Support

Here at GorgeousRhacs we love talking Gecko. Feel free to contact us with any questions or comments. We love to see our babies grow. Send us yours pics and get posted on our website. 

 

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